How to Cancel a Venmo Payment: A Step-by-Step Guide

By Ekxay
9 Min Read
How to Cancel a Venmo Payment

Have you ever sent a payment through Venmo and realized you made a mistake? Maybe you accidentally sent the funds to the wrong person or accidentally sent too much money. Thankfully, you can cancel or reverse a Venmo payment if certain conditions are met, no matter what caused the need for cancellation. This guide will guide you through canceling a payment and requesting your money back.

Can You Cancel or Dispute a Venmo Payment?

Before looking into how to cancel a Venmo payment, it’s important to understand the limitations. Venmo only allows you to cancel a payment if it was sent to an inactive account.

Simply put, the account owner hasn’t received or noticed the payment sent to them. Perhaps they haven’t accepted it yet or checked their account.

If the payment was intended for an active account, you could not cancel it through the app. Instead, you must request the funds back from the account holder.

Steps to Cancel a Venmo Payment on Your Mobile Device (Android or iPhone)

If it turns out the payment was sent to a deactivated account, not to worry. Here’s how you can cancel it:

Step 1: Open the Venmo app

First, open the Venmo app on your device.

Step 2: Access the Incomplete Payment page

After opening the app, tap the three horizontal lines in the top-right corner. If you have any notifications or incomplete payments, there will be a small red dot on this button. Tap “Incomplete” on the list of options.

Step 3: Choose the Payment option

“When you go to the Incomplete page, you’ll see two tabs: Requests and Payments. Simply click on the Payments tab to continue.”

Step 4: Locate the payment

Scroll down the Payments page to locate the payment you want to cancel. The payment you sent will be shown which includes your phone number, email, message, and amount in dollars ($). You could proceed to the next step if the payment was sent to an inactive account.

Step 5: Cancel the payment

To cancel the payment, tap “Take back” next to the payment. After tapping this, the payment will turn gray and show “You canceled this request.”

It’s important to note that once the payment is canceled, it will disappear from your Venmo homepage or reopen the app, and the funds sent to the inactive user will not be taken out of your linked bank account.

Can You Get Your Money Back if You Paid the Wrong Person or Amount?

As mentioned earlier, canceling payment to an active Venmo account is impossible. Fortunately, there are ways for you to ask for a refund and get your money back. Here is what you need to do:

Step 1: Open the Venmo app and access Pay or Request

Open the Venmo app and tap “Pay or Request.”

Step 2: Enter the recipient’s information

Please provide the recipient’s username, email, or phone number.

Step 3: Enter the amount of the payment

Enter the amount of the payment that was sent by mistake.

Step 4: Add a note

Include a note asking the recipient to return the money sent by mistake.

Step 5: Request the payment

Tap “Request” to send the payment request.

Step 6: Send a reminder if necessary

If you do not receive the funds back immediately, you can send a reminder through the Venmo app. To do this:

  • Simply tap the little three bars up in the top right corner
  • Tap “Incomplete.”
  • In the “Requests” section, you’ll find any unfulfilled or incomplete requests. Tap the blue “Remind” button you see underneath the request and it will change to a gray message “Reminded.”

How to contact Venmo if your payment is not returned

Contacting Venmo support for assistance seeking a refund after mistakenly paying someone is relatively easy. You just need to tap the three horizontal bars, select “Get Help,” and choose your preferred contact method.

While Venmo does not guarantee that your money will be returned, it’s still worth contacting for assistance. If you need help, just reach out to Venmo without second thoughts. They’re always ready to assist you!

Email Us:

When you click “Email Us,” you’ll be directed to a page with a form to fill out. Please give as much information as possible, like the username or phone number of the person you accidentally paid and the exact payment amount. They’ll probably get back to you within 24-48 hours. You can also send direct email to [email protected]

Chat with Us:

If you prefer to chat with someone in real-time, select “Chat with Us.” You’ll be connected with a representative asking for your Venmo username and details about the mistaken payment. They will then guide the next steps.

Check Our Hours:

If you prefer to speak with a representative over the phone, select “Check Our Hours” to find the phone number for Venmo support. Just a friendly reminder, the phone support team may not be available round-the-clock. It’s always a good idea to double-check their hours of operation before giving them a ring!


What happens if someone disputes a Venmo payment?

If you happen to file a chargeback for a Venmo payment, your account will, unfortunately, be suspended until the amount is paid back in full. This means that sending or receiving any additional payments will be impossible.

That being said, it’s crucial to double-check that you’re sending money to the correct person before making any transactions.

Is Venmo protected like PayPal?

While Venmo uses encryption to protect your account information and allows for multi-factor authentication or a PIN, PayPal offers more robust security features for businesses. However, both payment services are fairly secure and offer users some protection.

What can a scammer do with your Venmo handle?

It’s not the best news, but it’s important to remember that some bad actors out there could use payment apps to scam you out of your hard-earned cash and sensitive info.

These scammers are sneaky and might try to trick you into divulging your personal and financial details, which they could turn around and sell on the dark web or use to create fraudulent credit cards or loans in your name.

So, be extra careful when using payment apps to ensure your money and personal data stay safe and sound.


It’s always tough to cancel a Venmo payment, but it’s important to know the process in case you need to. Remember, you can only cancel a payment sent to an inactive account.

If you mistakenly sent funds to an active account, you can still request your money back through the app. By following these steps, you can ensure that your Venmo transactions are accurate and secure.


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By Ekxay
My name is Exkay and I enjoy talking about numerous subjects pertaining to services like Venmo, Paypal, Cash App, and others. Disclaimer: The content on is given solely for informational purposes. No promises or guarantees about the accuracy or completeness of the information provided and do not promote any specific product or service.